Download PDF by Louis E. Freund,Wojciech Cellary: Advances in The Human Side of Service Engineering:

By Louis E. Freund,Wojciech Cellary

ISBN-10: 3319604856

ISBN-13: 9783319604855

This e-book explores the various ways that human-factors engineering affects companies’ and organizations’ healthiness and competitiveness. It covers a wealth of interrelated subject matters reminiscent of carrier engineering, carrier technological know-how, human–computer interplay, carrier usability, angle and opinion evaluation, servicescape layout and review, and coaching for provider supply. additional subject matters contain carrier platforms modeling, anthropology in provider technology, and consumer event, in addition to moral matters and the influence of an getting older society. in line with the AHFE 2017 overseas convention at the Human facet of provider Engineering, hung on July 17–21, 2017, in la, California, united states, the publication presents readers with a accomplished, normal view of present study and demanding situations within the very important box of carrier engineering. It additionally offers useful insights into the advance of providers for other kinds of businesses, together with healthiness care corporations, aviation companies, manpower allocation, hospitality and leisure, in addition to banking and monetary institutions.

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Advances in The Human Side of Service Engineering: Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July ... in Intelligent Systems and Computing) by Louis E. Freund,Wojciech Cellary


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